X-Site Laser Tag's managers are rude

The below text, in full, has been submitted to the Indianapolis Better Business Bureau.

This evening, I went out to play laser tag with a couple friends of mine. We've gone several weeks in a row now and, generally, have a wonderful time at the place. Tonight was a jarring exception. The first few games went well, but one player - a high-school aged male with blonde hair - became increasingly aggressive and problematic as the games went on. In our third game of the evening, both I and my friends asked him repeatedly to stop aiming for the eyes. While I realize that incidental shots are the nature of the game, this individual repeatedly shot at our faces when we were wide open for shots to the scoring targets on the body, then continued to fire at our eyes even after the pack had been disabled by a scored hit. After enduring this for nearly three full games - and suffering from increasingly blurred vision as a result - we complained to the staff.

Rather than addressing our concern by removing the offending player from the arena, the staff merely made an announcement that shots like that were discouraged and told us to continue playing. After the game, both I and my friends talked to both staff members present. I directly asked for the manager, explained the situation again, but she seemed thoroughly annoyed that I was even bringing the issue up again and acted incredibly rude. In addition to cutting me off mid-sentence, she said that if she didn't see the incident happen herself, she wasn't going to do anything about it regardless of how many players complained. She also said that even if she did see such an incident, as long as physical contact didn't occur, it wasn't against the rules. The manager seemed to have no interest in addressing our concerns despite complaints that our vision was being impaired by the repeated "accidental" shots. After we stated clearly that we had no interest in playing another game with the offending player; she seemed completely disinterested in our business and walked away.

I would like the following:

1. A formal, written apology from the staff members involved in this incident.

2. A statement regarding how the incident should have been handled.

3. A refund and/or store credit as compensation for not being able to play a fair game.