I've had to call them several times this week and they've yet to actually fix a problem while I was on the phone with them. I spent three hours on the phone while in Huntsville to try and get my phone fixed after an issue rendered me unable to use my data plan; by the time I got off the phone, I couldn't even check my voice mail. After I threatened to cancel, it miraculously fixed itself while I was on the way to Startide's.
Then, as an ongoing issue, the Bluetooth services on my phone don't get along with my computer. I've tried several other devices and everything appears to work fine, but for some unknown reason my phone's data connection to my computer is incredibly buggy. Specifically, bluetooth gets turned off at the phone for no apparent reason. They want me to go to a store to have someone look at it, though I explained that it just isn't possible for me to do that. If I end up in a place where I can, I will, but I'm fed up with having to run around to get defective equipment replaced.
For my trouble, I apparently got a $20 service credit without even being told until a supervisor explained to me that it was already on the account. And this after i was explicitly told that I wasn't going to get any kind of credit at all for any of the problems I've had. At this point, I wouldn't recommend Sprint to anyone, nor would I recommend any device by HTC. Neither Sprint's network or HTC's phone wants to work as it should. Don't use either if you can avoid it.
No comments:
Post a Comment